SUMMARY: Responsible for managing the internal service process and relationships for assigned property and casualty client companies on our Life Sciences Team.

FROM THE TEAM: The Life Sciences Team is committed to providing the best service and solutions to our clients. We are a close-knit team that truly believes “Teamwork makes the dream work!" The clients that we support all have the common goal of trying to make the world a better place, and, as a member of this team, you have the opportunity to be a small part of helping to achieve that end goal. We are looking for hard-working, strategic, self-motivated, organized, and fun people to join our team. Come join us!

This position is a salaried, exempt and full-time role. May require seasonal or intermittent traveling to visit clients, prospects and insurers. This is a hybrid/remote role (within the USA). Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

What You’ll Be Responsible For:

• Manage client relationships and develop team service strategy, plan and processes to meet client needs. Provide client advocacy as primary point of contact.
• Independently prepare for, plan and conduct client meetings.
• Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.
• Provide strategic management new and renewal business risk identification and program design (including contract and claims history review.) 
• Participate in prospecting activities to both identify and close new business.
• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.
• Participate in carrier activities.
• Perform as team or subject matter expert and advanced resource. Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products.
• Perform thorough contract reviews for clients.
• Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)
• Other tasks, duties or special projects as assigned.
• Requires seasonal or intermittent travelling to visit clients and prospects.

Qualifications:

• Excellent negotiation and communication skills: written, public speaking and presentation preparation.
• Professional composure and exceptional customer service skills, diplomacy, professionalism and tact.
• Advanced knowledge of Microsoft Office Suite and G Suite, and their complex features.
• Ability to be resourceful, take initiative, solve problems, create solutions and direct process improvements.
• Thrives working with others in a fast paced environment.
• Ability to train, delegate, provide oversight and give feedback. 
• Adaptability and flexibility to proactively anticipate and address issues and client needs.
• Exceptional time management skills and the ability to navigate demanding schedules, priorities and volumes.
• Ability to learn, adopt and train use of technology systems and software applications.
• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.
• Advanced at multiple and strategic project planning including extended time management.
• Ability to forge relationships and build trust.

Preferred Knowledge, Skills and Abilities:

• Property and Casualty insurance experience required. 
• Minimum of 5 years of insurance brokerage experience.
• Middle to large market risk management experience focused on Life Science clients preferred.

Required Certificates, Licenses, Registration:

• Property and Casualty Insurance license required.