Partner Account Manager - Remote
TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.
As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.
The Opportunity:
The Partner Account Manager is responsible for engaging, managing, and retaining multiple partner relationships within their portfolio of partners to ensure consistent performance and profitability aligned to strategic goals. Act as a liaison between the partner and TrueCar, understand the needs of the partner, and problem-solve. This position requires strong coordination with cross-functional teams, including the Product, Marketing, and Business Operations teams.
How you’ll contribute to TrueCar’s success:
- Responsible for the day-to-day management of existing partner relationships, including ensuring our partners have the necessary tools and information to be successful with their car-buying programs.
- Review dashboards and analyze data to make informed recommendations for improvements and optimizations to partner programs.
- React and respond to partner requests for information and support, ensuring support is consistent with our service level agreements with partners and managing any scope creep.
- Prioritize requests from multiple partners and evaluate them based on the level of effort versus performance impact.
- Identify and escalate opportunities for partner program growth.
- Advocate for partner success to reduce churn and problem-solve issues as they arise.
- Ensure partners have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
- Work collaboratively across teams to support the needs of the assigned portfolio of partners by troubleshooting, reporting, documenting, and taking the initiative in problem-solving issues as they arise.
- Establish and maintain strong relationships with partner senior leaders and decision-makers.
- Demonstrate a high level of attentiveness towards partners and actively contribute to a culture that encourages high-quality service with a sense of urgency.
- Develop trusting relationships and open communication, while accepting feedback (up and down).
Your Expertise:
- Demonstrated success in relationship management of a large portfolio of accounts and working at scale.
- Tech-savvy with the ability to understand, interpret, and present data with a consultative approach.
- The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems.
- Excellent verbal and written communication skills, with the ability to present complex data, listen for understanding, and influence outcomes.
- Proven track record of excellent client service.
- Expertise in interfacing with client contacts at various levels.
- Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests.
- Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.
- Ability to communicate client requirements and methodologies to internal stakeholders to ensure alignment.
- Ability to represent the company within an assigned book of business.
- Ability to utilize state-of-the-art office software and learn new software (i.e. Tableau, Google Analytics.
- Self-starter with integrity, a strong work ethic, and a high level of energy.
- Experience in building strong relationships with clients and key internal stakeholders across organizational and departmental boundaries.
- Ability to travel domestically by airplane or car, including overnight trips up to 25% of the time.
Base salary range: $66,000 - $101,000
Your TrueCar Experience
As a crew member, you’ll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation including monthly internet/mobile phone service reimbursement and furniture & equipment for your space.
You will receive excellent benefits that include but aren’t limited to 100% employer-paid health/vision/dental premium, 401k with company contribution, equity, a wellness stipend program, and a learning & development reimbursement program. We recognize that everyone needs an occasional recharge, so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for non-exempt TrueCar Crew, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our crew members and build employee-centric programs that prove it.
At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.
#LI-Remote