Position Overview

The Operations Manager is a management oriented individual who is responsible for the internal operations of the office. Responsible for maintaining appropriate Human Resources processes and management of Operations Specialist and Operations Clerks.

Personnel Activities:

o Participates in location recruiting activities, including identifying, scheduling and interviewing potential candidates

o Assist with caregiver onboarding activities; may be asked to assist with recruiting activities

o Ensures all caregiver personnel files are secure, accurate and complete

o Verification and maintenance of caregiver credentials (licenses and certifications)

o Creating and providing monthly evaluation and skills report to Director(s)

o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities

o Coordinate with People Services on all unemployment claims

o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

Caregiver Coordination Activities:

o Establish and maintain an orientation schedule for caregiver staff

o Maintain accurate and up to date contact list of all active caregivers, including mailing log

o Review and confirm weekly schedules according to branch location guidelines

o Mail monthly schedule to patient's home each month according to branch location guidelines

Office Support Activities:

o Scanning and/or filing of documentation and records

o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member

o Mail distribution to appropriate staff member or department

o Process invoices according to branch location guidelines

o Office supply orders

o Preform special projects as needed

Requirements• High school diploma or GED

• Proficient typing skills• Proficient Microsoft Office skills

  Preferences• Previous Human Resources experience

• College Degree preferred• Private duty, home care or health care company experience• Advanced Microsoft Excel skills• Two (2) years general office experience

Other Skills/Abilities• Must maintain company and employee confidentiality at all times• Must maintain professional boundaries at all times• Ability to remain calm and professional in stressful situations• Attention to detail• Time Management• Effective problem-solving and conflict resolution