Operational Controls Manager II
Job Overview:
The Operational Controls Manager II is responsible for supporting new products, updates, and changes that impact the Service and Fulfillment Operations (SFO) organization. The Operational Controls Manager II will work closely with cross-functional teams and assist with medium work initiatives to large projects to ensure that Operations teams are prepared to support new and enhanced products, services, and process changes. This position will create, monitor, and execute various live production tests. The Operational Controls Manager II is responsible for identifying and documenting any issues that may arise within testing (including, but not limited to, system performance issues or discrepancies within money movement processes). This position will be responsible for research, analysis, and documentation as needed, as well as engaging/leading medium to large work efforts to ensure proper testing plans are in place and SFO is operationally ready to ingest the new changes. The Operational Controls Manager II will foster and manage relationships with internal and external stakeholders while understanding the strategic direction of the business and how it affects the SFO and teams' ability to support business strategies and growth initiatives.
Note: Some tests take place after hours including evenings and weekends due to release timelines.
What you will do:
- Define and execute test requirements for products, services, and process changes by ensuring appropriate testing and validation take place for all systems and processes delivered as part of each release that impacts SFO while documenting results. Support special testing after hours, as needed by the business.
- Provide secondary review and approval for test plans and results performed by other operational teammates.
- Engage with product development and technology to understand how future strategic growth, product enhancements, and process changes will impact the SFO organization.
- Provide strong analytical, technical, and business expertise to the SFO org by supporting various programs and projects through business requirements gathering and documentation.
- Assist with documentation, research, analysis, and statuses for medium to large work efforts and projects assigned to the readiness group.
- Manage and foster relationships with internal and external stakeholders.
- The ability to influence and drive alignment on strategic priorities and make tough decisions.
- Utilize strong project management skills to assist in tracking and monitoring work efforts against agreed business dates being handled by the team.
- Identifies key issues, risks, and trends and performs root cause analyses; makes recommendations for addressing identified deficiencies or improvements to processes.
- Presents results to key stakeholders, tracks, and monitors corrections to identify critical defects.
- Considers regulatory requirements and best practices when recommending to implement changes to processes or during the business requirement gathering phases.
- Provide ongoing support and guidance to end-users during the implementation and post-implementation phases of domain-specific projects.
What we are looking for
- Bachelor's degree in Finance or a related field in Business
- Excellent verbal, written, and interpersonal communication skills.
- Strong attention to detail and highly organized.
- Demonstrate self-motivation and ability to research, organize, and prioritize work.
- Intermediate to Advanced proficiency with MS products (Word, Excel, PowerPoint, Project, Office).
- Customer service experience, initiating communication with internal and external customers.
- Strong desire and aptitude to learn and question current processes.
- Ability to document and execute test plans.
- Intermediate project management competencies
- Demonstrate ability to consistently meet all deadlines.
What would be nice to have:
- 3+ years of previous analyst and/or project management experience.
- 3+ years of Finance, Treasury Operations, Accounting, banking, trust, or payment services experience.
- Familiar with payment regulations such as NACHA, ECCHO, BSA, AML, and FRB regulations.
- Lean Six Sigma Certification.
- Project Management Professional (PMP) Certificate.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.