Role Details
Type of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)
Contract Duration: Permanent
Position type and schedule: Full-time. The schedule is to be determined according to the partner
Training Schedule: Monday - Friday 7:00 am - 4:00 pm Saturday and Sunday Off 
Work type and Location: You will be required to go to the office only twice a week in San Pedro Sula or Tegucigalpa 
Expected start date: June 6, 2024
 

You may have seen other Customer Support job postings, but this is different! 

We train you, we pay you for training, and then we find you a specific position in our company based on your interests, experience, and training results!
 

Who are we? We are PartnerHero.

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

What work will you be performing?

You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for our clients, or Partners.

You will interact with customers through phone and/or chat/email, helping them with anything they need!
 

What You’ll Do:

• Work from our office 2 days a week, with 3 days at home
• Respond to chats, emails, and calls from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls & customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are:

• You have excellent English skills - spoken and written (EFSET results from C1 or C2 level)
• You have a passion for creating exceptional customer experiences.
• You can thrive in a dynamic and evolving environment.
• You remain balanced under pressure and when dealing with challenging situations.
• You have incredible listening skills.
• You are comfortable using a computer.
• It would be great if you have BPO industry experience, but it is not required.

What you’ll get in return:

• Paid training!
• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].