Search the 18 jobs at PartnerHero

The Team Lead at PartnerHero facilitates successful operations for the programs they support by leading a team of associates and optimizing their contribution to the partner's operations. Responsibilities include establishing processes, providing feedback, conducting training, and monitoring production levels. The role requires strong communication, leadership, and collaboration skills in a hybrid work setting in Metro Manila.

Customer Success Specialist III role supporting a fintech partner, providing exceptional customer service, building client relationships, resolving complaints, and collecting and analyzing consumer data.

As a Gaming Customer Support Specialist II at PartnerHero, your responsibilities include creating and optimizing processes in customer support, providing daily user support, ensuring user compliance, processing user claims, and conducting quality control.

The SQA Engineer II role at PartnerHero involves overseeing AI test generation processes, integrating testing tools, collaborating with clients, conducting manual testing, and driving continuous improvement in QA automation.

Join PartnerHero's Customer Support team in the Philippines to provide exceptional customer service via various channels, analyze customer issues, and refer to premade scripts. Full-time employment with competitive compensation and benefits. Requires excellent English skills and ability to thrive in a dynamic environment.

Customer Success Specialist III position at a global company connecting talented people with innovative companies. Responsibilities include communicating with clients, building strong relationships, resolving complaints, analyzing consumer behavior, and providing support for fintech applications and platforms.

PartnerHero is looking for Customer Support Specialists to provide exceptional customer service via email, chat, and phone. Responsibilities include identifying customer needs, processing requests, escalating complaints, and analyzing recurring issues. The role requires passion for creating exceptional customer experiences, adaptability, metrics-driven mindset, strong conflict resolution skills, and computer proficiency. Full-time employment with competitive compensation, wellness program, benefits, training opportunities, and a supportive company culture that values care, growth, trust, and ownership.

As a Technical Support Engineer, you will handle complex tickets and escalations from the Tier 1 team, collaborate with multiple teams to resolve technical issues, and provide excellent customer support via email, chat, and phone. Key responsibilities include managing support inquiries, investigating code, and attending team meetings. The role requires excellent communication, organizational, and problem-solving skills, as well as 1-2 years of relevant work experience in Customer Experience.

Facilitate successful operations for programs by leading a team, providing feedback, leading meetings, conducting 1:1s, supporting associates, monitoring production levels, and ensuring policies are followed.

Join PartnerHero as a Customer Support Specialist. Provide customer service through various channels and work both in the office and remotely. Receive paid training and enjoy a supportive company culture.

Looking for a skilled Content Specialist to optimize and edit user-generated content on a casting job-site marketplace, verify job authenticity, answer user questions, and monitor marketplace activity.

Join PartnerHero as a Customer Support Specialist in Tegucigalpa, providing exceptional customer service via email, chat, and phone, and ensuring great customer service experience.

Seeking a Technical Support Specialist fluent in English and French to troubleshoot product malfunctions and provide exceptional support to users through email and phone channels. Responsibilities include addressing documentation discrepancies, updating firmware, resolving technical issues, managing network connections, and collaborating with the sales team. Required skills include technical troubleshooting, problem-solving, communication, and familiarity with computer systems and tech products.

Customer Support Specialist role in a hybrid working environment in San Pedro Sula. Responsibilities include providing exceptional customer service via email, chat, and phone, analyzing customer issues, and referring to premade scripts. Requires excellent English skills and passion for creating exceptional customer experiences.

Seeking a Technical Support Specialist fluent in English and French to provide exceptional support to users. Responsibilities include troubleshooting product malfunctions, educating customers via emails and phones, and resolving technical issues. Requires strong communication, problem-solving, and computer system skills.

The Sales Development Specialist will support the day-to-day operations of the Educational Enterprise Sales Team, handle customer needs, process orders, and provide technical support and billing assistance. Responsibilities include managing communication with clients, resolving sales-related issues, and engaging with prospects through various channels.

Overnight French Customer Support Specialist II providing support via phone and email, ensuring customer satisfaction, meeting KPIs, and collaborating with teams to solve complex inquiries. Fluent in English and French, with experience in customer service and knowledge of Zendesk.

Lead a team of associates in optimizing performance for a specific Partner/program. Primary contact for Partner, relay key info to team. Responsible for implementing operational protocols, analyzing performance data, ensuring service levels, and maintaining team schedule.