Summary:

As HighRadius' Corporate IT Systems Admin, you'll be primarily responsible for supporting an exceptional working environment where employees can focus on being and performing their best. Our Corporate IT team supports a scalable enterprise with responsibilities to include information security and industry-standard compliance policies. You will apply your knowledge of IT and business to advance organizational goals, comfortably navigate policy, people, and process-related organizational dynamics, and work with a fun team while doing it!

You'll spend your time:

• Supporting technical and non-technical stakeholders, accommodating a rapidly growing staff
• Performing audits on system access, collaborating with compliance and internal control teams to adhere to organizational policies.
• Ensuring internal customer satisfaction by maintaining constant communication on open service items
• Managing IT hardware and software builds, Server maintenance, and inventory
• Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively and meet and exceed ticket SLA levels. 
• Developing and maintain support documentation in a central knowledge base
• Supporting the conference rooms for meetings
• Supporting the C-suite level when required and other duties as assigned
• Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively.

To be successful in this role, you'll need:

• Bachelor's degree in a relevant field of study
• Minimum three years of experience in desktop support within a corporate environment.
• Strong customer service background. Previous experience working in a fast-paced, innovative environment is highly preferred
• Strong hands-on laptop support and hardware troubleshooting
• Enthusiasm and the ability to thrive in an atmosphere of constant change and growth
• Ability to balance daily incidents with project-based work
• Ability to produce high-quality work with limited direction/oversight
• Microsoft Applications, intune, MDM, Google suite, Zoom
• Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
• Proficiency with Single Sign-On and Multi-Factor authentication preferred
• Hands-on experience on Windows platforms (Win10/M 365/Outlook/AzureAD/InTune), Remote management tools (UEMs), Microsoft Intune / Auto-pilot
• Ability to work and contribute in a team environment
• Relevant certifications or networking skills are preferred

Perks & Benefits:

• Performance-based bonus or commission (for eligible roles)
• Remote flexibility for certain roles
• Competitive benefits, 401k matching plan, and wellness resources
• Chance to earn stock options for top-performers
• Paid parental leave
• Paid company & flex holidays
• ZINGy environment: quarterly events, team outings, and MORE!

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