Role Details
Contract Duration: Temporary
Work Schedule: Sunday - Thursday, 10:00 am - 7:00 pm
Location: Honduras: San Pedro Sula - Tegucigalpa 
Work Setup: Hybrid
Start date: May 30th, 2024
 

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day and thrive.

The Role
We are looking for a skilled Content Specialist to work with user-generated content being posted on one of our partner's casting job-site marketplace and to support this segment of users. The Content Specialist’s responsibilities include examining, editing, and optimizing the casting jobs being posted to the site; helping to verify the authenticity of the jobs and the job posters; spot-checking background-check data; answering users’ related questions; entering job details provided by 3rd-parties, and monitoring marketplace activity.

What You’ll Do

• Working through a ticket queue of incoming job posts, optimizing and editing the content for publication on the site
• Identifying items that need additional information or verification, and follow up with the job posters to collect the necessary details
• Shutting down scams and inappropriate content
• Reviewing user IDs, background checks, and other verification materials when flagged for possible issues, make decisions when possible, and assist the customers with completing or explaining their background materials when necessary
• Reviewing system-generated site-activity alerts related to client/job-poster activities (users creating changes to their previously approved listings, hitting messaging limits, etc.), and take additional actions when needed
• Assisting clients with any questions they have with using the marketplace’s job-posting and application-management tools
• Entering additional job details provided by employers and third parties into the system for publication
• Examining job database reports to identify previously approved jobs that may need additional attention, recategorization, or early expiration, to help maintain the freshness and relevance of the content
• Escalating potential problem cases to senior staff for additional guidance
• Supporting senior staff members in additional administrative and research tasks related to the jobs platform
   

What We Expect From You

• 2+ years of professional experience
• Excellent Near Native English skills (both verbal, and oral communication skills)
• Self-directed with a proven track record of working with a high volume of specialized data, users, and content
• Highly organized and detail- and deadline-oriented
• Excellent copy editing, fact-checking, proofreading, and research skills
• Good data entry and account management/client support skills
• Interest or previous experience in performing arts or marketing
   

What You Will Get In Return

• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]