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The Global Care Navigator will assist members through their mental health care journey, ensuring satisfaction with the Spring Health experience. They will utilize active listening, written communication skills, and clinical judgment to support patients, manage care coordination needs, assess crises, provide consultation, and identify barriers to care.
Lead and collaborate cross-functionally with RevOps, Sales, Customer Success, Implementation, and Finance to identify a strategic roadmap of investment. Lead initiatives and projects tied to a single source of truth for collaborating teams within Salesforce and for them to work in a more automated, scalable, and productive manner. Lead initiatives and projects that strive to improve our operations and integration with our CRM, Salesforce, to enable better operational processes.
The Senior Product Manager will lead initiatives to expand the member experience of Spring Health's mental health solution. Responsibilities include setting strategy, defining and owning a roadmap, gathering insights, developing goals, building relationships with cross-functional teams, guiding the product development lifecycle, and collaborating with the Go-to-Market team.