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As a Revenue Operations Manager within our sales team, you will play a pivotal role in optimizing our go-to-market operations and enhancing our sales strategy. Manage global sales processes, collaborate with cross-functional teams, and contribute to strategic development by enhancing our operational efficiency.
The Revenue Operations Team Leader will be responsible for enhancing customer retention, reducing churn, and stimulating revenue growth within the Sales department. They will also focus on integrating and optimizing the tech stack for optimal performance. The ideal candidate will have strong analytical skills, knowledge of Sales processes, and experience in Revenue Operations.
As a Customer Experience Team Lead, you will be responsible for managing a team of Customer Support Specialists, ensuring exceptional service delivery and customer satisfaction. Key responsibilities include leading and mentoring the team, tracking KPIs, handling customer escalations, collaborating with Customer Success Managers, and executing projects to enhance support processes.