Updated on April 08, 2025
In order to dig deeper into their respective strategies for measuring UX success, Built In Chicago caught up with leaders from Caterpillar, All Campus and Devbridge. Head of UX Brian Blomer, VP of Creative Design Steve Robinson and Product Design Manager Sarah Santi shared which metrics they’ve found most important for their business, how they balance qualitative and quantitative data and how they translate that data in action. Here’s what they said.