Top Operations & Support Jobs in Washington DC,

The Licensing Associate is responsible for managing regulatory licensing applications, ensuring compliance with U.S. and international regulations, and tracking deadlines and renewals.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Handle inbound Long Term Care insurance calls; document interactions; research and resolve errors, contract discrepancies, and processing delays; liaise with operational teams; use computerized systems to track and troubleshoot; meet KPIs, adhere to schedules, and deliver empathetic, solution-focused customer service.

Provide administrative support for EOUSA IT procurement requests: review and process non-standard hardware/software/mobile app requests, assess risk and compliance with baselines and ATOs, validate funding, and act as primary user contact to ensure timely, accurate processing and high satisfaction.

Lead cross-functional initiatives from inception to performance review, focusing on customer reporting, project management, and AI-driven processes to enhance efficiency and outcomes.

The Operations Engineer in Fleet Reliability ensures uptime of server nodes by managing provisioning, troubleshooting hardware/software issues, and improving system performance.

The Proposal and Capture Strategist leads proposal development for government solicitation processes, managing teams to craft compelling proposals while navigating complex requirements and multiple stakeholders for large contracts.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Provide high-touch executive support to a C-level leader: manage complex calendaring, travel, events, expenses, and special projects; liaise with internal/external stakeholders; partner with admin community to set standards and coverage for the leadership team.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.