Manages strategic relationships with outsourced contact center vendors, including contract governance, negotiations, performance compliance, risk mitigation, business reviews, and vendor footprint optimization. Partners with Legal and Procurement, resolves disputes, drives continuous improvement, and develops governance policies and communication strategies to support business continuity, customer experience, and outsourcing efficiency.

Manages strategic relationships with outsourced contact center vendors, including contracts, negotiations, performance, compliance, risk mitigation, disputes, and business reviews. Partners with Legal and Procurement to optimize vendor footprint and outsourcing spend, develop governance policies, communicate strategy, and drive continuous improvement across global suppliers.