Leads Affirm’s global customer operations vendor strategy and BPO network, owning governance, performance, compliance, resiliency, cost optimization, AI-enabled innovation, and customer experience. Manages Vendor Managers and international stakeholders while overseeing vendor selection, migrations, escalations, operational transformations, analytics, workforce planning, and recovery efforts. Builds scalable governance and high-performing, customer-centric vendor organizations across global markets.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.