Top Tech Jobs & Startup Jobs in Spokane, WA

Leads architecture, automation, reliability, and evolution of secure cloud platforms supporting federal systems. Owns Infrastructure-as-Code, CI/CD, observability, incident response, disaster recovery, and platform standards. Partners across engineering, security, architecture, and product teams; evaluates technologies, leads technical decisions, and mentors engineers. Requires deep DevOps, infrastructure, Kubernetes, Terraform, cloud, scripting, and production troubleshooting expertise, along with technical leadership and ability to obtain Public Trust clearance.

Lead QA execution for a health tech platform across web, mobile, APIs, backend services, data pipelines, and AI/ML products. Develop automated test suites, coordinate manual and automated testing, validate data quality, support CI/CD integration, track defects and coverage, conduct regression and performance testing, mentor QA staff, and ensure HIPAA and healthcare compliance.

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.

Leads the engineering organization, sets technical strategy, oversees managers, and guides architecture, reliability, security, scalability, CI/CD, and QA. Partners with Product, Design, AI, and Analytics leaders to deliver production-grade software and represent Engineering to executives, customers, partners, and investors. The role also owns recruiting, career development, headcount, vendors, cloud spend, compliance, and organizational processes while remaining hands-on when needed.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Lead Irth’s cybersecurity program across vulnerability management, incident response, cloud and identity security, compliance, and customer trust. Prioritize and drive remediation of security findings, manage AWS and Azure security controls, oversee IAM and access reviews, maintain NIST- and ISO-aligned policies, and support SOC 2 audits. Lead incident communications, tabletop exercises, penetration testing, customer security reviews, and regulatory responses while partnering with engineering, infrastructure, IT, GRC, executives, and customers.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Manage healthcare partner relationships, account planning, executive reporting, and strategic initiatives supporting retention, growth, and partner outcomes. Lead partner meetings, resolve issues, analyze performance data, improve customer success processes, and communicate partner insights internally to inform product and service improvements. The role requires cross-functional influence, project management, and experience in healthcare services or health technology.

Analyzes healthcare revenue performance, develops financial models and forecasts, supports revenue recognition and accounting close, evaluates payer contract impacts, investigates payment anomalies, and delivers variance analyses and performance reporting. Partners with Finance, Accounting, Revenue Cycle Management, IT, and clinical leadership to improve revenue methodologies, automate recurring processes, and support budgeting and forecasting.