Top IT Support & Helpdesk Jobs in San Luis Obispo, CA

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide front-line library circulation and technical services support including ILS operations, copy cataloging, authority control, interlibrary loan, electronic resources maintenance, patron assistance, reshelving, and project-based deaccessioning and technical services work in an on-site federal library.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, manage ticketing and routing, set client expectations, escalate to engineers as needed, and support diverse client environments while participating in after-hours or on-call rotations.

Manage site IT services and teams to deliver end-to-end IT support for manufacturing operations. Drive ITIL-based service improvements, incident/change/problem management, business continuity, compliance and monthly reporting. Collaborate with internal IT, operations, and external customers to embed site requirements in projects, control risks, manage budgets, and improve service metrics. Provide leadership, staffing, and training for the site IT function and support audit, project management, and escalation during major incidents.

Provide front-line and advanced support for a cloud-hosted loan management platform: triage and resolve incidents across the stack, troubleshoot .NET/C# apps and SQL Server data issues, diagnose browser-related problems, use Azure and Azure DevOps for monitoring and tracking, escalate complex issues to engineering, validate fixes, assist with releases, and maintain support documentation and runbooks while managing multiple cases and communicating with users.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

On-call substitute safety support specialist who monitors Beacon alerts, escalates student safety incidents to school administrators by phone, contributes to training and knowledge base content, and assists with technical support tickets when needed. Shifts are optional, daytime-preferred, and require flexible availability.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Lead Nue's corporate IT: set strategy, build and mentor the IT team, own identity/access and SaaS governance, manage endpoints (MDM/EDR), drive SOC 2/SOC 1 audit readiness, run corporate incident response, oversee IT operations, automation, vendor governance, and partner with Engineering and a fractional vCISO.