Top Customer Success Jobs in San Francisco, CA
Alma is on a mission to simplify access to high-quality, affordable mental health care. They provide tools and resources for therapists to better run their business and grow sustainably. Alma has raised $220.5M in funding and is available in all 50 states, with over 20,000 therapists in their network. They were also named one of Inc’s Best Workplaces in 2022 and 2023.
Join Our Talent Community to stay connected with HealthJoy, a company dedicated to simplifying healthcare benefits and promoting employee well-being. HealthJoy is actively seeking key team members to support its high-growth mission.
Lead and grow a Customer Support team for an enterprise SaaS platform, ensuring high customer satisfaction and support 24/7. Fluent in English, tech-savvy, with proven leadership skills. Collaborate with Product & Engineering teams and manage critical issue escalations. Flexible work hours required. Previous experience in managing teams in different time zones is an advantage.
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The Customer Support Operations Lead at Resident is responsible for managing and improving the efficiency of internal and BPO customer support functions through data analysis, performance oversight, and strategic reporting. The role involves evaluating performance metrics, conducting audits, analyzing data trends, and collaborating with teams to optimize customer support operations.
Manager of Customer Success, Inbound and Patient Teams at Tempus, leading a dedicated team focused on serving oncology providers and patients. Responsible for ensuring excellent customer experience, managing team performance, and collaborating with cross-functional groups to improve operations.
Seeking a Collection Specialist for a temporary role to make outbound calls to borrowers, resolve debt, and oversee internal collection efforts. Responsible for improving liquidation, borrower satisfaction, and client satisfaction. Must handle high outbound call volumes and navigate multiple software systems.
The Manager of Customer Experience at BlackLine will lead the Voice of the Customer Center of Excellence to deliver insightful customer feedback and guide experience improvements. They will collaborate with various teams to drive adoption of the VOC program and ensure successful integration of the Qualtrics Experience Management platform.
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Develop proactive Customer Success Plans with critical goals and key performance indicators. Responsible for transitioning new business to ongoing use, value creation, and product satisfaction. Partner with customers to promote full adoption of products and services. Mentor team members and drive continuous improvement strategies.
As a Revenue Support Associate at Headway, you will support the sales team by solving Salesforce cases, identifying system efficiencies, and collaborating with cross-functional partners to reduce contact rates. This entry-level position requires strong communication skills and offers opportunities for growth within the Revenue Operations Systems team.
The Customer Success Manager at Symbotic will drive partnerships with customers through a consultative approach to identify opportunities for product offerings and system capabilities. Responsibilities include ownership of specific parts of the Symbotic System, such as Inventory, Auto Inbound, Lifts/Manual Inbound/Drain, and Bots and Storage Structure/System.
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