Top Customer Success Jobs in San Francisco, CA
As a Scaled Customer Success Manager at Persona, you will manage a portfolio of small and medium-sized customers, ensuring alignment with their goals and driving platform adoption. You will create scalable resources to enhance customer experience and collaborate with cross-functional teams to incorporate customer feedback into product developments.
The Document Management Senior Specialist will manage documentation integrity, security, and compliance within a drug development environment. Responsibilities include overseeing document management systems, ensuring compliance with regulatory standards, supporting audits, training staff, and collaborating with cross-functional teams to enhance document management processes.
The Senior Quality Control NGS Specialist leads method optimization and validation efforts for NGS-based QC assays. Responsible for troubleshooting, specification setting, data trending, compliance with FDA and GMP, and overseeing automated/manual assays. The role includes maintaining production records, supporting quality inquiries, and preparing test samples.
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As a Customer Success Specialist, you will ensure customer adoption and optimal use of the Dealpath platform, manage inquiries, develop product expertise, and collaborate with teams for better service delivery. This entry-level role supports career advancement within Customer Success.
Provide records creation, circulation, storage, tracking, transfer, and retention services as defined in the service agreement. Responsibilities include file registration, tracking, inventory, and clean-up activities. Qualifications include high school diploma, 1 year of records experience, and familiarity with Records Management Systems. Detail-oriented and organized individuals with strong communication skills are preferred. Compensation ranges from 18.67 to 24.08 USD per hour.
The Underwriting Specialist is responsible for underwriting new and renewal business, managing large accounts, negotiating terms, and developing relationships with brokers and clients. The role includes assessing risks, training junior underwriters, and ensuring adherence to underwriting governance frameworks while driving business growth.
The Client Services Manager at SafelyYou leads the Client Services Team to provide exceptional service, manage client interactions, resolve technical issues, and collaborate with internal teams. Responsibilities include monitoring team performance, developing KPIs, improving service delivery, and managing an offshore team to enhance client satisfaction and retention.
The Director of Customer Services at C3.ai will oversee the Customer Services team, ensuring clients achieve their objectives with C3 AI products. Responsibilities include managing enterprise customer portfolios, executing go-to-market strategies, and driving customer satisfaction and value realization. The role emphasizes collaboration with sales and services leadership and requires strong customer relationship skills with a focus on coaching teams to maximize business impact.
The Manager of Global Customer Success Operations at Ouster will manage a team supporting customer issues related to LIDAR sensors. Responsibilities include monitoring customer satisfaction, coordinating escalations, identifying trends, and training Technical Support Engineers while maintaining policies and procedures.
The Sr. Technical Support Engineer will troubleshoot and resolve complex issues related to Vault and Vault Enterprise, ensuring customer satisfaction. Responsibilities include reproducing customer issues, communicating solutions, contributing to product meetings, and documenting support activities while improving processes and tools.
Top Companies in San Francisco, CA Hiring Customer Success Roles
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