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The Customer Success Manager at LogRocket will be responsible for managing customer relationships to ensure retention and growth. This role involves onboarding customers, driving adoption, and communicating effectively with both technical and business stakeholders. The manager will collaborate with internal teams and support customers through their journey with the product.
As a Customer Success Manager at LogRocket, you will drive long-term customer adoption by managing retention, churn, and upsells. Your role involves leading calls with key stakeholders, acting as a product expert, and coordinating cross-functional programs with sales, product, and support teams to enhance customer experiences.
As a Sales Development Representative at LogRocket, you'll prospect and qualify leads to support business growth. You'll use various tools to understand and reach potential customers, automate lifecycle processes, and generate qualified opportunities for the sales team. Constant training and coaching will be provided to ensure your success in the role.
As a Sales Engineer at LogRocket, you will assist the Sales and Customer Success teams, demonstrate LogRocket's value to prospective customers, address technical inquiries, and identify customer needs. You'll become an expert in LogRocket's technology, leading on-premise installations and supporting the customer onboarding process.
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