Top IT Support & Helpdesk Jobs in Richmond, VA

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

The CTS Operations Analyst at CDW primarily provides tier-1 support, performs operational tasks, and collaborates with teams to deliver services exceeding customer needs and requirements.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Manage and support CAD/RMS/public safety systems onsite: provide technical customer support, implement operational efficiencies, troubleshoot hardware/network/application issues, lead process improvements, perform root-cause analysis, and maintain strong customer relationships to ensure mission-critical system availability.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The Network Engineer supports VDEM's telecommunications by troubleshooting, configuring VOIP, managing mobile devices, coordinating data center moves, and documenting the network environment.

The VTC Facilitator will manage video teleconference systems, ensuring seamless operations, providing training, technical support, and troubleshooting incidents.