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The Product Support Manager leads a team, driving customer support, managing escalations, improving processes, and collaborating across departments to ensure operational excellence.

Own end-to-end recruiting analytics: build trusted dashboards and pipelines (funnel, conversion, time-to-fill, capacity), create headcount and velocity models, define core metrics, drive pipeline reviews with actionable recommendations, partner with Recruiting and Finance to remove bottlenecks, and use AI to accelerate analysis and QA.

Own the full customer lifecycle for a book of business: discovery, co-designing workflows live in Notion, commercial sizing and close, early implementation handoffs, and partnering on expansion and renewals. Work with BDRs and Outcomes Architects to drive adoption, manage procurement/legal/security cycles, and ensure credits sold translate to consumption.

Lead a multi-disciplinary EMEA marketing team to develop regional narratives, create modular content and campaign toolkits, run demand generation across self-serve and sales-assist, orchestrate launches, embed AI-driven workflows, enable cross-functional stakeholders, and measure funnel metrics to drive pipeline and revenue.

Lead end-to-end concepting and execution of integrated brand campaigns that translate product value into compelling narratives. Partner with Creative, Product Marketing, and Growth to plan media, define KPIs, manage briefs and timelines, analyze performance, and ensure cohesive brand expression across regions. Drive seasonal campaigns, feature-led programs, and special brand activations to build awareness, drive conversion, and reinforce Notion's AI-connected workspace positioning.

Lead Notion’s France business, owning go-to-market strategy, revenue outcomes, operating cadence, and team growth. Manage frontline leaders and GTM teams across business development, solutions consulting, outcomes architecture, and technical functions. Build enterprise, partner, customer advocacy, and AI-native sales motions; develop lighthouse customers; represent French market needs; and drive forecasting, pipeline quality, territory planning, hiring, and cross-functional execution. The role is Paris-based with in-office work three days weekly.

Generate workflow-first outbound pipeline for DACH accounts through multi-channel prospecting. Qualify opportunities for builder-ready conversations, document handoffs in Salesforce, and use GTM tooling and intent data to prioritize and target high-potential accounts.

Design and implement technical solutions for customer engagements, focusing on large-scale enterprise deployments while collaborating with various teams.

The role involves developing and maintaining Notion's async task runner and configuration management platform, ensuring reliability and scalability while collaborating across teams.

The Sales Development Representative will engage with prospective customers, qualify leads, and help define sales strategies while contributing to revenue growth.