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Drive workflow adoption, value realization, and renewals for a book of named accounts. Partner with Solutions Consultants and Services to define mutual success plans, demonstrate ROI to executives, design repeatable workflows and programs, and recover flat or at-risk renewals while enabling customers to build durable AI-enabled systems in Notion.

Manage a book of named accounts to drive workflow adoption, value realization, renewals, and expansion. Co-design Notion workflows with customers, maintain success plans, run business reviews, identify services needs, and partner with Solutions Consultants and Services to deliver measurable ROI and predictable revenue.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.

Lead and scale Notion's global demand engine by designing integrated demand programs across paid, digital, email, web, webinars, and emerging channels. Build high-velocity testing, partner with Product Marketing, Performance Marketing, Marketing Ops, and RevOps on audience, offers, attribution, forecasting and reporting. Hire and coach a demand team, drive ABM and partner marketing maturity, and serve as a trusted partner to Sales and executive leadership to turn product stories into scalable pipeline.