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As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Support data and customer-success functions by entering, cleaning, and analyzing data; maintain databases; assist clients with LevPro configuration, demos, onboarding, and implementation; identify process improvements and help build client relationships.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Leads European leveraged finance credit research covering high-yield and distressed credits. Manages nine analysts, directs coverage strategy, restructuring and recovery analysis, and oversees timely research publication with actionable investment ideas. Establishes KPIs and best practices, mentors talent, collaborates with legal, editorial, commercial, and marketing teams, and maintains client and industry relationships. Requires advanced financial modeling, valuation, credit analysis, and team leadership expertise.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

Provide Tier-1 client support for the Sky Road product suite: support and onboard trade workflows, templates, funds, permissions and application layouts; document workflows and permission models; escalate issues to development; coordinate with project managers for client onboarding and testing.

Manage a book of AmLaw 100 & Magic Circle law firm accounts to drive retention, increase product usage, build stakeholder relationships, mentor colleagues, monitor KPIs, and collaborate with sales, product, editorial, and tech teams to surface customer needs and expansion opportunities.

Analyze leveraged loan credit agreements to identify covenant issues, summarize complex documentation, answer market participant questions, produce data-backed covenant analysis, engage clients and represent Octus at industry events.

Support the firm's expansion by conducting product demos, gathering market feedback, and collaborating with product teams on client needs. Utilize market expertise to enhance trial strategies and client solutions.

The Distressed Credit Analyst will conduct research, analyze distressed credit situations, and collaborate with legal and editorial staffs to provide insights and reports for subscribers.