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Lead a 60+ person Customer Success organization serving Justworks’ largest customers. Set strategy, manage OKRs and revenue targets, develop CSM leaders, drive retention and expansion, improve customer value realization, and represent customer needs across the company. Partner with growth, retention, and account development teams to generate recurring revenue while maintaining exceptional customer experiences and scalable service delivery.

Performs payroll tax compliance validations, reconciliations, discrepancy investigations, root-cause analysis, and issue resolution. Maintains audit-ready documentation, supports SOX and SOC controls, coordinates with tax agencies, vendors, auditors, and internal teams, and assists with system implementations, data conversions, and user acceptance testing. Uses SQL, automation, and AI to improve validation, reporting, controls, and operational effectiveness.

The Senior Data Scientist will lead analytics projects, define success metrics, run experiments, and present data-driven insights to influence product and business strategies.

The Product Manager, Fulfillment will own the strategy and roadmap for benefits carrier integrations and infrastructure. They will partner with engineering, operations, and cross-functional teams to define requirements, prioritize initiatives, improve workflows, manage scope, and deliver reliable, scalable solutions. The role requires translating complex technical and operational needs into actionable product plans while balancing immediate priorities with long-term platform scalability.

Engage small business owners showing digital buying intent, diagnose needs and blockers, provide payroll, benefits, HR, compliance, and workforce guidance, recommend solutions, explain value, handle objections, and close appropriate sales. Support customers through purchase steps, transition complex opportunities to Managed Sales, nurture future prospects, and ensure smooth onboarding. Use CRM, customer data, AI, and automation while contributing customer insights and experiments to improve digital sales workflows.

Own and grow an international customer portfolio by driving product adoption, retention, cross-sell, upsell, and quarterly net revenue retention. Build relationships with customer decision-makers, support international expansion, identify risks, facilitate sales opportunities, and advocate for customer needs internally. Collaborate with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes, influence product direction, streamline processes, and scale best practices.

Own DevSecOps and security automation across CI/CD pipelines, AWS, Kubernetes, Terraform, and software supply chains. Build secure golden paths, vulnerability management, secrets management, policy enforcement, and automated remediation. Partner with Security, SRE, Developer Experience, and Engineering teams to improve cloud security, reduce developer friction, implement AI-assisted security reviews, and measure remediation outcomes. Drive secure development practices through documentation, education, and cross-functional influence.

Develop and deploy reliable, modular frontend web applications for internal and public users. Responsibilities include gathering requirements, implementing high-fidelity designs, researching UI/UX patterns, proposing technical solutions, coding, testing, deployment, and contributing to hiring and team development. The role emphasizes JavaScript/TypeScript, frontend frameworks, performance, security, collaboration, mentorship, and strong user experience.

Own the Payroll business line’s FY27 plan, including revenue, bookings, margin, LTV, pricing, packaging, monetization, and customer expansion. Lead cross-functional execution across marketing, product, technology, operations, finance, revenue, and risk teams. Establish operating systems, make strategic trade-offs, represent Payroll in executive forums, and drive profitable growth through influence and end-to-end accountability.

Own the Payroll business as its directly responsible individual, accountable for revenue, growth, margins, pricing, monetization, and financial outcomes. Develop commercial strategy, manage the P&L, and drive cross-functional execution across marketing, technology, operations, product, finance, and risk. Lead roadmap prioritization, customer expansion, operating systems, and executive communication while influencing teams without direct authority. Bring structure, analytical rigor, and accountability to an evolving business line.