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Leads strategic MedTech customer success and value realization programs for Celonis. Builds executive relationships, defines transformation roadmaps, coordinates cross-functional delivery teams, drives platform adoption, resolves escalations, and delivers measurable business outcomes. Develops customer Centers of Excellence, leads advisory boards, advocates for customer needs, and expands Celonis across medical device value chains. Requires extensive transformation, consulting, change management, SaaS, and executive engagement experience, with approximately 70% travel.

Leads Celonis’s global go-to-market planning, including territory and segmentation strategy, account assignments, resource allocation, organizational design, GTM modeling, reporting, and cross-functional alignment. The role advises leadership on growth, profitability, coverage models, GTM ratios, and strategic initiatives such as global accounts, new-logo strategy, market expansion, and partner channels.

Leads Celonis’s global go-to-market planning, including territory and segmentation strategy, resource allocation, organizational design, GTM ratios, financial modeling, dashboards, and cross-functional alignment. Advises senior leadership on growth, profitability, coverage models, and strategic trade-offs while managing initiatives such as global accounts, new-logo strategy, market expansion, and partner strategy.

Leads Celonis’s global go-to-market planning and revenue operations strategy. Owns territory and segmentation planning, account assignments, resource allocation, organizational design, GTM ratios, scenario modeling, dashboards, and plan-performance reviews. Coordinates senior stakeholders across Sales, Marketing, Customer Success, Finance, and other functions to align priorities, optimize growth and profitability, and execute strategic initiatives such as global accounts, new-logo strategy, market expansion, and partner strategy.

Leads technical pre- and post-sales engagements for strategic high-tech, retail, CPG, and e-commerce customers. Identifies AI use cases, builds prototypes and proof-of-value projects, demonstrates solutions to executives, and guides implementation toward measurable value realization. Develops secure LLM and agentic systems using RAG, tools, and guardrails, integrating enterprise data across supply chain, inventory, fulfillment, omnichannel, trade promotion, and sustainability workflows. Acts as a technical subject matter expert for retail and consumer operations.

Leads enterprise Celonis implementations from discovery through rollout and handoff. Conducts workshops, defines data and solution requirements, configures process models, analyses, KPIs, dashboards, automations, and operational solutions, and directs AI agents to accelerate delivery. Validates AI-generated outputs, identifies process inefficiencies, quantifies business value, trains users, manages project outcomes, and develops reusable domain solution patterns. Requires strong consulting, process expertise, technical configuration, analytical, stakeholder-management, and AI specification skills, with travel up to 50%.

Leads Celonis’s Madrid Services Center of Excellence across EMEA/JAPAC, managing managers, deployment engineers, and architects. Drives AI-augmented delivery, reusable asset creation, product rollout, delivery productivity, quality, utilization, capacity planning, customer satisfaction, subcontractor governance, talent retention, and organizational enablement. Partners with global programs and regional leadership to scale technical expertise, improve operational metrics, develop senior talent, and support customer and business outcomes.

Lead strategic customer engagements by discovering business challenges, architecting and prototyping secure AI, LLM, and agent solutions on the Celonis platform, and delivering high-stakes Proof-of-Value projects. Present technical and business value to executives, develop ROI models, guide implementation and adoption, and ensure measurable value realization. The role also requires domain expertise, software and data engineering skills, reusable solution development, peer mentoring, and native-level German proficiency.

Leads strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and agentic solutions, executing Proof-of-Value projects, and demonstrating value to executives. Owns technical presales, ROI modeling, implementation, adoption, and value realization. Applies high-tech domain expertise, enterprise architecture, LLM orchestration, RAG, optimization, predictive modeling, cloud AI platforms, and production ML practices while mentoring peers and developing reusable solution methodologies.

Lead strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and LLM solutions, and delivering high-stakes Proof-of-Value projects. Present solutions and business value to executives, model ROI and TCO, guide implementation and adoption, and ensure measurable value realization. The role requires strong presales, software and data engineering, enterprise integration, domain expertise, and native-level German proficiency.