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Leads Celonis’s Madrid Services Center of Excellence across EMEA/JAPAC, managing managers, deployment engineers, and architects. Drives AI-augmented delivery, reusable asset creation, product rollout, delivery productivity, quality, utilization, capacity planning, customer satisfaction, subcontractor governance, talent retention, and organizational enablement. Partners with global programs and regional leadership to scale technical expertise, improve operational metrics, develop senior talent, and support customer and business outcomes.

Lead strategic customer engagements by discovering business challenges, architecting and prototyping secure AI, LLM, and agent solutions on the Celonis platform, and delivering high-stakes Proof-of-Value projects. Present technical and business value to executives, develop ROI models, guide implementation and adoption, and ensure measurable value realization. The role also requires domain expertise, software and data engineering skills, reusable solution development, peer mentoring, and native-level German proficiency.

Leads strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and agentic solutions, executing Proof-of-Value projects, and demonstrating value to executives. Owns technical presales, ROI modeling, implementation, adoption, and value realization. Applies high-tech domain expertise, enterprise architecture, LLM orchestration, RAG, optimization, predictive modeling, cloud AI platforms, and production ML practices while mentoring peers and developing reusable solution methodologies.

Lead strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and LLM solutions, and delivering high-stakes Proof-of-Value projects. Present solutions and business value to executives, model ROI and TCO, guide implementation and adoption, and ensure measurable value realization. The role requires strong presales, software and data engineering, enterprise integration, domain expertise, and native-level German proficiency.

Lead strategic customer engagements focused on AI transformation and value realization. Diagnose operational challenges, architect and prototype secure LLM and agent systems using advanced RAG and enterprise integrations, and deliver Proof-of-Value projects. Present AI solutions and business impact to executives, guide implementation and adoption, develop reusable methodologies, and mentor junior colleagues. Native or near-native German is required for customer workshops, executive presentations, and stakeholder management.

This is a generic Celonis job description template with no specific role, responsibilities, qualifications, salary, travel, or clearance details provided. The position supports Celonis’s enterprise AI and process intelligence mission. Visa sponsorship is explicitly not offered.

Leads strategic customer success and value realization for digital technology clients. Builds executive relationships, manages large transformation programs, coordinates cross-functional Celonis teams, drives platform adoption, develops value roadmaps, resolves escalations, and leads customer advisory and advocacy initiatives. The role also mentors teams, supports Centers of Excellence, contributes to thought leadership, and aligns Celonis product and delivery efforts with customer business goals.

Lead hands-on Celonis implementations for enterprise customers by translating business needs into technical specifications, directing AI agents, building process models, analyses, KPIs, dashboards, and operational solutions, and validating outputs for business relevance. Lead discovery and value workshops, manage delivery outcomes, train users, document solutions, and support adoption. Apply expertise in enterprise processes and financial metrics while developing scalable solution patterns and quantifying customer value.

Lead strategic customer success and business transformation initiatives for insurance and service-industry clients. Serve as a trusted advisor to C-level executives, define long-term platform visions, mobilize cross-functional experts, drive Celonis adoption, and deliver measurable business impact. Champion transformational initiatives, manage executive relationships, support profitable growth, and combine industry expertise with analytical and consulting skills.

Lead strategic, customer-facing value assessments and proof-of-value projects using Celonis Process Intelligence and AI integrations. Build demos and business cases, run value workshops, drive adoption and expansion, present realized value to C-level stakeholders, and collaborate with partners and product teams to scale process-improvement solutions.