Top Customer Success & Experience Jobs in Reno, NV

Embed as the primary technical authority for post-sales customers to guide deployment architecture, onboarding, and adoption of agentic AI development workflows. Lead end-to-end onboarding and remediation engagements, design repeatable reference architectures, translate complex environments into secure network/identity/infrastructure patterns, capture product feedback, and document scalable delivery patterns to drive customer outcomes.

Manage client onboarding, deliver demos and migrations, provide high-level support and troubleshooting, track feature requests and CRM data, build relationships to drive upsell/cross-sell, prevent churn, and coordinate with sales, support, and leadership.

Own the client's first 60 days: manage handoff from Sales, drive activation with Implementation, collect W-9/ACH for Accounting, train clients on OCRA reporting, perform invoice reviews, provide proactive early support, and execute a documented handoff to Strategic Account Managers and Revenue Optimization Managers.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Lead client-facing operations for assigned accounts: manage high-volume client communications, onboarding, portal demos, logistics coordination, operations liaison, data review and settlement reconciliation, generate quotes and strategic reports, run operational calls and QBRs, identify upsell opportunities, and ensure retention through proactive problem-solving and follow-through.

Serve as primary strategic partner for a portfolio of manufacturers, drive adoption of Datavations analytics, translate complex data into actionable narratives, identify upsell opportunities, advocate for clients internally, and develop repeatable playbooks to scale customer impact and ROI.

Manage operational execution of data partnerships: revenue tracking, audience delivery, integration workflows, partner communications, reporting/analytics, competitive research, and quarterly business reviews across a portfolio of partners.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Support legal customers onboarding and preparing complex digital discovery for ingestion. Troubleshoot file compatibility and proprietary formats, manage multiple cases, maintain organized file structures, document non-standard patterns, communicate timelines, escalate issues, and collaborate with Customer Success, Development, and Operations to improve processes and customer experience.