Top Customer Success & Experience Jobs in Reno, NV

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Senior Director of Community will lead community strategy, engagement, and retention for a new AAA game, focusing on community management, social media, and influencer partnerships while building a dedicated team to enhance player relations and game visibility.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

Lead and expand enterprise merchant partnerships across fintech, payments, and eCommerce. Create data-driven account plans, drive GMV growth, manage renewals and negotiations, run QBRs, coordinate cross-functional initiatives (product, marketing, data, ops), and use AI-driven insights to personalize strategies. Must influence C-suite stakeholders and travel 30–40% for client engagements.

The Assistant Photo Manager aids the Photo Manager in leading the Photo Department, focusing on operations, team development, and achieving revenue and guest satisfaction targets through effective coaching and management.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Training Specialist will host web meetings, guide customers on using Contractor Foreman software, and provide advice based on customer needs. Effective communication skills and knowledge of construction management are essential.

Design, deliver, and evolve role-based training and change management programs for transit agency customers. Lead remote and onsite training, create scalable learning content (videos, KB articles, webinars), enable internal teams, leverage AI tools for content, and measure impact via adoption and training satisfaction metrics.

Seeking professional Spanish ↔ Swedish translators with experience in translation, localization, and familiarity with various sectors, including legal.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.