Top Remote Senior Level Customer Success & Experience Jobs in Salt Lake City, UT

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage strategic customer relationships for healthcare technology clients, driving product adoption, measurable outcomes, renewals, retention, and growth. Develop joint success plans, analyze customer health data, present value recommendations, manage escalations, coordinate internal teams, and advocate for customer needs. The role requires executive presence, healthcare or pharmacy operations knowledge, strong prioritization, project management, and at least six years of customer-facing experience supporting technology adoption in complex healthcare settings.

Lead SEO strategy for ecommerce clients, optimizing product discoverability and implementing audits. Collaborate with teams to drive organic growth and performance across accounts.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Own post-sale partner relationships by driving adoption, retention, renewals, upsells, cross-sells, and account growth. Serve as a strategic advisor, lead business reviews and enablement plans, resolve escalations, coordinate cross-functional teams, communicate product updates, advocate for partners, and report on satisfaction, renewal, and revenue metrics.