Top Remote IT Support & Helpdesk Jobs in Richmond, VA

The ITSM Configuration Management II role involves managing ITIL Configuration Management in ServiceNow, governing processes, leading projects, and ensuring compliance across IT services and processes.

The IT Ops Manager will manage all IT operations including systems administration, vendor management, security operations, and compliance in a hands-on capacity.

Lead and coordinate incident response and outages across production systems, manage communication with stakeholders, log incidents and KPIs, perform root cause analysis, drive preventative actions, and support ITSM/change control processes while participating in a 24/7 on-call rotation.

Support sustainment and backend administration of applications/services, perform migrations and testing in cloud/VDI environments, fix migration defects, coordinate testing with functional owners, manage Agile/Scrum artifacts and JIRA, report and resolve infrastructure/application issues.

Provide remote support for mission-critical SAP applications, troubleshoot payroll and time management issues, and implement change requests.

The technician evaluates and repairs complex biomedical equipment, performs maintenance, and leads a team to ensure customer satisfaction.

Manage and optimize SAP Sybase ASE environments: install/patch, tune performance, run backups/recovery, manage security and replication, troubleshoot production issues, perform migrations, participate in on-call rotation, and document resolutions while collaborating with cross-functional teams.

Support Global TMF Management & Records with eTMF system tasks, reporting, UAT, user support, and documentation. Assist with metrics analysis, ticket triage, dashboard maintenance, and process improvement under close supervision in a regulated pharmaceutical environment.

The Salesforce Support Administrator resolves user issues, supports Salesforce operations, manages tickets, and assists with configurations and administration tasks.

The HubSpot Operations Contractor provides Tier 1 support, maintains data integrity, manages HubSpot workflows, and assists with documentation and reporting for an 8-week contract.