Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide Level 2 Windows-focused NOC support: administer and harden Windows servers, troubleshoot OS/Active Directory/connectivity issues, monitor systems, remediate incidents, manage software/agents, produce reports, maintain documentation, and train Level 1 analysts.

Provides remote technical and application support to end users by diagnosing and resolving hardware, software, network, access, and system issues. Responds to requests through phone, email, and online channels; documents and tracks incidents; dispatches unresolved issues; communicates IT policies; collaborates with technical, network, engineering, development, and vendor teams; and recommends system and process improvements.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Administer and enhance Salesforce by configuring platform features, automations, security, reports, dashboards, and data processes. Support users, troubleshoot issues, maintain documentation, conduct testing and releases, and improve business workflows. Collaborate with stakeholders, developers, project managers, and system administrators to deliver scalable solutions while supporting governance, compliance, data quality, and continuous platform improvement.

Owns day-to-day IT operations across headquarters and more than twenty software businesses. The role will standardize identity, endpoint, SaaS, device lifecycle, security, onboarding, incident response, vulnerability management, documentation, and acquisition integrations. It will also optimize cloud costs, evaluate vendors and managed services, establish governance, and recommend the long-term IT operating model. This is a hands-on builder role requiring practical judgment, strong communication, and the ability to create reliable, repeatable processes in an ambiguous environment.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Administer EDI activities involving Medicare claims, COBRA crossover, Section 111, and data-sharing agreements. Monitor file processing, troubleshoot transmission and transaction errors, manage workflow queues, maintain documentation and business rules, conduct audits, and support stakeholders through an EDI hotline. Coordinate with technical teams, CMS, insurers, employers, vendors, and business partners; assist with testing, customer training, system transitions, and process improvements. This is a fully remote role.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.