Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Provide technical leadership for enterprise mobile customers: debug complex mobile CI/CD issues, advise on mobile DevOps best practices, drive adoption, escalate technical problems, and relay customer feedback to product and engineering.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.

The Front Desk Manager oversees guest services operations, ensuring premium service and compliance with company standards while supervising staff and handling guest relations.

Lead and develop a team of Technical Account Managers, drive operational excellence, scale TAM processes, handle complex technical escalations, and partner cross-functionally to improve product and customer outcomes. Promote AI-assisted workflows and continuous improvement while recruiting, coaching, and building repeatable playbooks for technical customer scenarios.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Development Director leads fundraising strategies, conducts donor outreach, writes proposals, ensures systems for fundraising, and supports organizational leadership.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

The Senior Account Manager coordinates client accounts and communications in digital fundraising, focusing on project management and internal collaboration.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.