Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Lead a global support and managed services team for an AI-powered materials science SaaS: own SLAs, triage escalations, drive incident resolution with Engineering, build reporting, coach and hire staff, and personally handle select high-priority technical tickets.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Lead post-implementation customer onboarding, drive product adoption, develop strategic success plans, perform business reviews and on-site visits, resolve escalations, and partner with Product and Engineering to ensure retention and renewals.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

Lead regional partner success for health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable client delivery. Build strategic account plans, manage escalations, supervise team members, collaborate cross-functionally, and act as the voice of the customer to influence product and growth.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Own platform partnerships for a portfolio of credit unions, driving product adoption, scalable enablement and onboarding, relationship management, data-informed reporting, and cross-functional coordination. Build playbooks, deliver trainings, manage escalations, and optimize partner workflows to embed Silvur’s retirement platform at scale.

Lead strategic B2B relationship management for fintech and crypto clients. Own onboarding, retention, renewals, upsell, cross-functional advocacy, account strategy, reporting, and service delivery while driving client satisfaction and operational improvements.