Top Remote Customer Success & Experience Jobs in Oklahoma City, OK

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Manages client onboarding from start to finish, serves as the primary client contact, provides training and issue resolution, builds relationships, reduces churn, identifies upsell opportunities, gathers feedback, and helps clients achieve goals using the platform. The role requires strong communication, organization, customer service, software learning ability, and collaboration in a SaaS environment.

Deliver on-site and remote training to public safety agency customers and staff using Motorola Flex and related software. Responsibilities include teaching software operation, presenting classroom instruction, completing reports, coordinating training schedules and agency information, and communicating with customer contacts. The role operates under supervision, requires extensive travel exceeding 75%, a valid driver’s license, high school education, Flex experience, and successful CJIS-related fingerprint screening.

Manage assigned global healthcare client accounts as the primary stakeholder contact. Build relationships, lead meetings and training, resolve complex benefits and service issues, monitor KPIs and SLAs, coordinate cross-functional teams and vendors, improve healthcare access and member experience, maintain account documentation, and recommend solutions for emerging risks and service gaps.

The Quality Insights Lead will manage customer success post-onboarding, ensuring satisfaction through data insights and proactive support. Responsibilities include monitoring account health, resolving issues, and identifying expansion opportunities.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.

Support customers throughout their lifecycle by driving adoption, retention, and satisfaction. Monitor customer health and usage metrics, prepare business reviews and enterprise reporting, surface feedback, support sales and implementation handoffs, assist with expansion and advocacy, and create customer education and enablement resources. The role requires cross-functional collaboration and occasional customer travel.

Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.

Manage and renew State and Local Government accounts, build strategic customer relationships, drive product expansion, and achieve aggressive renewal and revenue targets. The role includes reviewing usage and service activity, mitigating escalations, coordinating with sales and technical support, conducting account reviews, promoting best practices, and maintaining expertise in Everbridge products and customer environments.

Own relationships with strategic enterprise accounts after implementation. Drive product adoption, retention, expansion, and customer satisfaction through success plans, executive business reviews, health monitoring, and churn mitigation. Partner with Sales, Support, Implementation, Product, and Engineering to resolve issues, surface feedback, and identify upsell opportunities. Maintain account records, health scores, and forecasts in Gainsight and Salesforce while meeting retention, expansion, and NPS targets.