Top Remote Senior Level Jobs in New Orleans, LA

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Partners with R&D and engineering leaders to manage cloud, cellular, and AI infrastructure costs. Responsibilities include financial analysis, monthly and quarterly reporting, month-end close support, annual operating plan preparation, forecasting, KPI development, cost optimization, and improving financial models and reporting processes. The role also presents insights to senior leadership and leverages AI tools to streamline finance workflows.

The Enterprise Account Executive will drive enterprise sales of the Qualtrics Experience Management platform, engage with Fortune 100/500 clients, and consistently meet sales quotas while managing relationships.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Develop fullstack web applications, enhance platform performance, collaborate on high-impact opportunities, and ensure stable, scalable solutions. Engage in rapid iterations and be a committed team player.

Leads the development and ownership of Cedar’s production machine learning personalization engine. Responsibilities include ML modeling, MLOps, feature pipelines, deployment, inference, monitoring, feedback-loop optimization, compliance and fairness guardrails, technical leadership, code reviews, cross-functional collaboration, and management of ML engineers. The role requires hands-on contributions to scalable ML systems serving millions of healthcare transactions while guiding roadmap execution and model improvement.

Own the full technology partner lifecycle, from qualification and commercial agreement through integration, activation, joint go-to-market, and royalty revenue generation. Manage a partner territory, forecast performance, conduct QBRs, coordinate with Product, Engineering, and Marketing, and build scalable onboarding and activation playbooks. The role requires enterprise SaaS partner management, commercial negotiation, partner economics expertise, technical fluency, and experience driving integrations and marketplace distribution.

Build and maintain lead-to-order business systems across Salesforce and connected platforms. Design complex applications, declarative automation, Apex and Lightning solutions, integrations, APIs, data models, and security controls. Remediate technical debt, lead migrations and tool rollouts, manage testing and cutovers, and ensure production systems are observable, documented, and governed. Partner cross-functionally to translate business requirements into scalable solutions while supporting AI capabilities in go-to-market workflows.

Own regional Sales Operations infrastructure, including territory and quota planning, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and operational improvements. Partner with sales leadership, finance, compensation, systems, analytics, and enablement to improve coverage, forecast accuracy, workflow automation, and execution across multiple sales channels.