Top Remote IT Support & Helpdesk Jobs in Nashville, TN

Provides Tier 2 technical support for managed-service clients, resolving advanced hardware, software, network, Microsoft 365, identity, endpoint, and security issues. Manages tickets, monitoring, patching, documentation, and asset records while supporting HIPAA-sensitive healthcare and life sciences environments. Collaborates on deployments and migrations, identifies improvement opportunities, participates in on-call rotations, and mentors junior technicians.

Provides first-line technical support for corporate offices and data center environments. Responsibilities include troubleshooting users, installing and maintaining hardware and software, monitoring servers and networks, managing accounts and access permissions, enforcing security policies, maintaining asset inventories, creating knowledgebase content, training users, and supporting upgrades, cloud migrations, and infrastructure projects.

Leads Technical Operations Support, managing advanced Tier-2 support, incident command, escalation management, service restoration, production diagnostics, and controlled remediation. Establishes operational standards, develops team capabilities, coordinates major incident response, partners with engineering and SRE teams, manages vendor escalations, and drives continuous improvement. The role requires participation in a structured 24x7 on-call model.

Supports digital products and enterprise systems by gathering requirements, documenting user stories, mapping business processes and data flows, resolving routine system issues, assisting with configuration changes, conducting functional testing, and maintaining system records. The role collaborates with technical and non-technical stakeholders, identifies process improvements, follows security and governance standards, and escalates complex issues as needed.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Administer Salesforce by managing the ticket queue and backlog, prioritizing requests, and delivering declarative solutions using Flow, validation rules, layouts, record types, permissions, reports, and dashboards. Support Sales and Marketing Operations stakeholders with campaign infrastructure, lead and contact routing, and end-user assistance. Document requirements, use AI-assisted tools, monitor backlog metrics, communicate timelines, and escalate development, security, or integration needs.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.

Provides Tier 2 and Tier 3 technical support for USDA users through phone and remote sessions. Diagnoses hardware, software, access, infrastructure, integration, and performance issues; restores service or coordinates escalation. Responsibilities include software installation and deployment, hardware repair coordination, ticket documentation, user training, status communication, root-cause analysis, knowledge article development, and support documentation. Scheduled and after-hours coverage may be required.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.