Top Remote Entry Level Jobs in Minneapolis, MN

Leads a team of technical product experts delivering Dynatrace configuration, consultation, and ticket-based support to customers and internal teams. Manages daily operations, ticket intake, triage, routing, escalations, capacity, and delivery quality. Coaches team members, develops technical specialization, improves processes, monitors performance, and reports on service trends and customer satisfaction. Collaborates with leadership and stakeholders to ensure scalable, consistent, high-quality customer experiences.

Owns new business and expansion sales across higher education institutions in the United States and Canada. The role manages full-cycle enterprise software deals, applies MEDDICC qualification, builds executive relationships and internal champions, navigates complex procurement and approval processes, maintains accurate Salesforce forecasts, and collaborates with internal and channel teams to drive implementation and account growth. Travel to campuses, client meetings, and industry events is required as needed.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Perform real-time security operations for customers by triaging, investigating, and responding to alerts across endpoint, identity, email, and cloud environments. Analyze EDR telemetry, logs, and forensic artifacts; investigate Microsoft 365 threats such as BEC and AITM attacks; communicate findings and remediation guidance; and improve detection and response processes. The role requires foundational cybersecurity knowledge, strong troubleshooting and communication skills, scripting familiarity, and willingness to work a 4x10 schedule including weekends.

Monitor, triage, investigate, and respond to security alerts across endpoint, identity, email, and cloud environments. Analyze EDR telemetry, logs, forensic artifacts, Microsoft 365 activity, and enterprise security data to identify compromises and support remediation. Communicate findings and recommendations to customers, contain threats such as business email compromise and adversary-in-the-middle attacks, and improve incident detection and response processes. The role requires technical troubleshooting, customer communication, foundational cybersecurity knowledge, and a 4x10 schedule including one weekend day.

Develop and operate scalable cybersecurity systems for Falcon Complete, enabling analysts to triage, remediate, and prevent threats. Responsibilities include implementing product enhancements, designing reliable microservices and data pipelines, improving monitoring, automating operations, collaborating with stakeholders, and participating in 24/7 on-call rotations. The role requires cloud-native development, distributed systems expertise, database and messaging-system knowledge, container orchestration experience, and practical use of AI technologies.

Handles inbound and outbound policyholder calls to retain, resell, and recover life insurance policies. Explains coverage and premiums, recommends policy adjustments, collects delinquent payments, updates records, and follows up on solutions. The role requires empathetic communication, accurate documentation, independent judgment, and achievement of contact center KPIs. AM and PM shifts include different cancellation, recovery, payment collection, and written communication responsibilities.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Manage Opendoor-owned home listings from offer through closing. Negotiate price, concessions, repairs, and timelines with buyer agents; coordinate internal teams, title and escrow partners, and transaction stakeholders; resolve issues, maintain accurate documentation, monitor transaction health, and deliver responsive agent and buyer experiences in a high-volume, metrics-driven environment.

Leads an engineering team delivering Quoting, Catalog Management, and go-to-market technology. Oversees technical decisions, delivery planning, code reviews, quality assurance, release planning, incident resolution, stakeholder collaboration, and team development. Partners with Sales, Product, RevOps, and Data Analytics leaders while driving scalable solutions across Salesforce CPQ, Product Catalog, and related systems. Champions AI-assisted development and contributes to complex architecture and implementation efforts.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.