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Top Remote Customer Success Jobs in Memphis, TN
Software • Analytics
The Director of Digital Customer Success will design and implement strategies to enhance customer engagement and retention, manage a Customer Success Management team, utilize analytics tools for insights, and collaborate across departments. This role aims to improve customer satisfaction through innovative solutions and measurable outcomes, reporting initiatives directly to senior leadership.
Software
As an Onboarding Specialist, you will ensure a smooth onboarding experience for clients by guiding them through product setup, conducting demos, and collaborating with various teams. You will track onboarding progress, provide feedback for improvements, and help clients realize the value of the product from day one.
Artificial Intelligence • Other • Sales • Software
The Customer Engineer at Cresta is responsible for executing integration designs, building applications using SDKs, and collaborating with customer success teams. The role focuses on removing technical barriers and ensuring seamless integration of AI solutions in enterprise contact centers, while managing multiple projects and driving customer value.
Top Skills:
GoJavaScriptPython
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Consumer Web • Edtech • Kids + Family • Other • Productivity
The Student Support Specialist at StraighterLine supports students by providing assistance and resolving issues related to their academic goals. Responsibilities include answering queries through various communication channels, leveraging tools for efficient support, and maintaining a high level of customer service. The role demands independent problem-solving, strong analytical skills, and flexibility in a call center environment.
Edtech
As a Partner and User Support Specialist at ITHAKA, you will assist users with their inquiries, leverage tools like Zendesk and JIRA for documentation and issues tracking, troubleshoot user problems, and maintain a deep understanding of ITHAKA's product features. Your role will involve collaborating with various teams and creating user-friendly support content while aiming for high customer satisfaction standards.
Enterprise Web • Information Technology • Mobile • Social Impact • Software
The Mid Market Customer Success Manager will enhance product adoption and customer satisfaction by developing strong relationships, onboarding new customers swiftly, managing renewals, and providing insights to maximize ROI. They will also identify trends, tackle onboarding blockers, and help manage customer organizational changes.
Sales • Software
The Customer Success Manager will manage a portfolio of ~80 high-value accounts, focusing on customer education, product adoption, risk management, and proactive communication to drive growth and renewal. Responsibilities include optimizing the customer experience, identifying upsell opportunities, and collaborating with inter-departmental teams to enhance customer satisfaction and retention.
Top Skills:
Salesforce
12 Days Ago
Edtech
The Professional Development Consultant will facilitate virtual and onsite training sessions for educators on the NoRedInk platform. They will leverage their expertise in English Language Arts to assist teachers in improving literacy instruction and deliver engaging professional development sessions.
Information Technology • Consulting
The Director of Client Success will lead a team to ensure client satisfaction and retention by managing relationships and developing strategies that align with company objectives. This role involves coaching staff, analyzing client data, and collaborating with other teams to enhance client experience and drive business growth.
Cloud • Information Technology • Productivity • Software • Automation
As a Software Support Principal Engineer at Boomi, you will provide technical support to customers, diagnosing and resolving complex integration issues, collaborating with cross-functional teams, and mentoring junior engineers. This includes staying updated on new technologies and creating technical documents and training resources.
Top Skills:
GroovyJavaJavaScriptReact
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