Top Remote Senior Level Jobs in Louisville, KY

Manage complex customer support escalations, account provisioning, technical troubleshooting, database queries, API diagnostics, tracking pixel QA, and outage communications. The role serves as a senior technical client contact, investigates UI and data issues, escalates defects to Engineering, mentors support analysts, maintains documentation, improves workflows, and partners cross-functionally to enhance customer experience and platform resolution processes.

Administer and engineer enterprise Atlassian platforms including Jira, Jira Service Management, and Confluence. Gather requirements, design and configure workflows, manage access and integrations, support ITSM operations, troubleshoot incidents, coordinate releases, develop automation and reporting, and drive user adoption through training and documentation. The role requires customer-facing solution design, disciplined change management, platform governance, and collaboration with Government users, vendors, and technical teams in a regulated federal environment.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Quality Engineer responsible for investigating production, supplier, and customer quality issues; conducting audits; analyzing quality KPIs; maintaining ISO 9001 and AS9100 systems; managing supplier quality and PPAP submissions; executing corrective actions; improving manufacturing processes; and performing product testing and inspections. The role is remote, prefers candidates in the Eastern Time Zone or DMV area, and requires travel exceeding 50%.

Owns expansion and revenue growth across existing health system accounts. Responsibilities include identifying opportunities, converting engagements to platform agreements, managing executive and clinical stakeholder relationships, developing account plans, supporting renewals, maintaining CRM and forecasts, and providing account intelligence for product and pricing decisions.

Maintains Looker and LookML dashboards, explores, and reporting infrastructure; supports ad hoc analysis, forecasting, sales pacing, data quality, UAT, vendor management, board reporting, and planning materials during a temporary maternity-leave backfill.

Lead end-to-end AI improvement initiatives by assessing workflows, identifying automation opportunities, gathering stakeholder requirements, designing and integrating AI-powered solutions, and managing deployment and adoption. The role also includes process redesign, executive communication, internal AI enablement, responsible AI governance, privacy, access controls, and measuring post-implementation business impact.

Drive adoption of Guidewire PricingCenter among North American P&C insurance carriers. Engage actuarial, underwriting, and pricing leaders to understand models, workflows, and modernization goals; translate needs into solution proposals; guide stakeholders through enterprise software evaluations and commercial agreements; identify opportunities, build pipeline, represent Guidewire at industry events, and relay customer needs to product and engineering teams.

Leads product strategy for modernizing and decommissioning a federal loan servicing platform. Directs requirements, solutioning, data, AI prototyping, roadmaps, implementation options, and executive decision support. Aligns stakeholders, oversees cross-functional teams, manages risks and dependencies, and ensures compliance with enterprise architecture, DevSecOps, data, and documentation standards.

Leads the company’s commercial operating model across sales operations and pricing. Responsibilities include territory design, account segmentation, sales process standardization, CRM adoption, sales training, incentive compensation, commercial analytics, AI-enabled sales tools, pricing governance, deal approvals, and executive reporting. The role partners cross-functionally with Finance, HR, IT, and Sales leadership to improve profitable growth, sales effectiveness, margin protection, and commercial decision-making.