Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage strategic, high-potential accounts to deepen relationships, ensure seamless onboarding and operations, identify upsell/cross-sell opportunities, train and educate clients, resolve order and service issues, and collaborate with Sales, Client Services, and Medical Affairs to drive account growth and satisfaction.

The Director of Ecommerce will strategize and lead the growth of Shopify and TikTok Shop, aiming for $20M+ in revenue within 18 months while managing a high-performing ecommerce team, optimizing paid media, and ensuring profitability.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

The Senior Technical Account Manager for Atlas ensures post-deployment success for customers, driving usage, optimizing the platform, and building collaborative success plans, focusing on customer satisfaction and measurable outcomes.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

The Key Account Manager will manage key accounts in the Casino Gaming industry, drive sales growth, and collaborate with technical teams. Responsibilities include developing customer strategies, building sales pipelines, and establishing partnerships.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The role involves handling inbound customer emails for after-sales support, processing orders, and escalating issues as necessary.