Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage assigned ERP customers in Chemical and Food & Beverage verticals to grow recurring revenue by driving adoption, retention, upsell/cross-sell, renewal readiness, and serving as trusted advisor and escalation point.

Manage a portfolio of ~20 enterprise customers in the Max program as an executive-facing strategic advisor. Create Executive Success Plans, run business reviews, drive adoption and measurable growth, coordinate onsite executive engagement and field observation, partner with Max Specialists for onboarding and automation execution, and use data to recommend expansions and mitigate risk. ~30% national travel.

Serve as a senior technical overlay for CSEs/CSSs and Sales, providing deep Veeam product and domain expertise (security, cloud, AI). Lead solution design reviews, readiness assessments, telemetry-based risk/maturity modeling, architecture validation, and engage CIO/CISO stakeholders to accelerate adoption, de-risk implementations, and drive expansion across enterprise accounts.

Manage account health and the churn lifecycle within an Account Team pod: monitor renewal runway, identify and mitigate churn risk, coordinate cross-functionally, provide strategic guidance to customers, and meet pod-level KPIs (response time, engagement, net revenue retention).

Own relationships for mid-market employer customers (500–1,500 lives). Drive renewals, identify expansion, run data-driven business reviews, monitor account health, leverage AI/tools to scale workflows, collaborate cross-functionally, and drive product adoption and customer engagement.

Support post-sales CX operations: own professional service operations, execute customer communication programs in Gainsight, develop/apply AI tools for automation, support CX programs, and collaborate cross-functionally in a hybrid role with occasional nonstandard hours.

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

Lead client onboarding and implementation for health plan customers, operate embedded on client sites to translate claims data and workflows into internal execution, develop repeatable playbooks, monitor recovery outcomes, resolve operational blockers, and partner cross-functionally to inform product and scale operations.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Customer-facing role that quantifies and communicates value from Accruent's SaaS solutions. Develops business cases, ROI/TCO analyses, and value-tracking frameworks; supports sales and executive conversations to drive retention, expansion, and advocacy. Collaborates with Sales, Services, Product, and Value Realization teams and enables value-based selling through templates, presentations, and EBR insights.