Top Remote IT Support & Helpdesk Jobs in Las Vegas, NV

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

First IT hire responsible for end-to-end IT: systems administration (Rippling, Google Workspace, SSO), device lifecycle, help desk, vendor and license management, security operations (endpoint protection, phishing simulations, awareness training), and establishing HIPAA compliance and documentation.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.

Provide user support, troubleshoot and maintain clinical software systems, assist with implementations, testing, data import/export and basic reporting, deliver end-user training, and coordinate project tasks under senior staff guidance.

Manage daily help desk operations supporting cloud and on-prem environments; lead support team, enforce SLAs, troubleshoot incidents, maintain ticketing systems, perform remote desktop support, device provisioning, and IT asset tracking while collaborating with technical and business stakeholders.