Top Remote Customer Success Jobs in Kansas City, MO
Manage and lead a growing bilingual customer support team, ensuring high-quality support in English and Spanish. Oversee recruitment, training, and scheduling of staff while developing metrics to measure customer and team success. Collaborate with internal groups to troubleshoot machine issues and enhance customer experience.
The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
The VP of Customer Success will lead and optimize a team for payroll operations and customer success in the Americas, fostering exceptional customer experiences while driving operational excellence. Responsibilities include building a payroll operations team, improving customer value, and collaborating with Product Management to enhance payroll products based on customer feedback.
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The Senior Customer Success Manager will lead and develop growth strategies for retail partners, advocate for their interests, and refine customer success methodologies. This role involves collaboration with various teams, onboarding new partners, monitoring KPIs, and improving customer engagement through strategic consultations.
The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.
The Learning and Development Content Management Specialist will develop and maintain content for training curriculum and job aids for the Operations team. Responsibilities include responding to content requests, collaborating with subject matter experts, auditing knowledge bases, and consulting with leadership on content solutions.
As a Bilingual Associate Customer Support Technician, you will assist customers with inquiries related to software and hardware products, providing efficient customer service through phone, email, and chat. Your role will involve troubleshooting problems, documenting issues, and escalating unresolved concerns.
The Client Success Manager will manage all phases of the client lifecycle, ensuring successful implementation and utilization of health predictive analytics products. Responsibilities include building long-term partnerships, guiding clients through implementation, analyzing client dashboards, and collaborating with cross-functional teams to ensure clients achieve optimal value from the solutions offered.
The Candidate Experience Specialist at GitLab collaborates with recruiters and hiring teams to enhance candidate experiences and improve hiring practices. Responsibilities include maintaining the applicant tracking system, managing candidate communications, and supporting the hiring process through coordination and relationship-building with various stakeholders.
The Intake Specialist position involves providing exemplary customer service, resolving issues on first interaction, collecting necessary information for clinical review, and engaging with customers through various communication channels. The role requires strong communication skills, problem-solving abilities, and cross-functional teamwork in a fast-paced environment.
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