Top Remote IT Support & Helpdesk Jobs in Houston, TX

Serve as Tier II escalation for complex IT issues across Microsoft 365 and collaboration tools. Administer identity/access (Entra ID, SSO, MFA), manage SaaS permissions, oversee device imaging, shipping, and inventory, support conference AV and VPN access, respond to security alerts, maintain Confluence knowledge base, partner with vendors, and improve support workflows for ~260–400 users.

Manage and secure the Microsoft 365 tenant, including Entra ID/AD, Exchange, SharePoint, Teams, OneDrive and Power Platform. Perform tenant and data migrations, implement SSO, create documentation and training, support operations and security initiatives, and provide escalation support while evaluating scalability and adoption of new M365 capabilities.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Serve as primary Help Desk contact handling tickets from creation to resolution. Troubleshoot PCs, servers, networks, printers, IP phones and software; escalate appropriately; perform installations, upgrades, and maintenance; coordinate with support teams and maintain timely communication with end users.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

Provide overnight remote IT support as the dedicated technical resource: troubleshoot Mac and Windows issues, manage tickets to SLAs, provision devices and accounts, run MDM and network deployments, support onboarding/offboarding, maintain asset inventory and documentation, ensure SOC2/HIPAA compliance, and mentor junior staff.

Provide advanced, remote application support for CorVel proprietary systems: troubleshoot ServiceNow tickets, run and optimize SQL queries, perform post-release testing, create documentation, collaborate with stakeholders, and improve support using AI tools.

Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Provide Tier 2 application support for Alkami's SaaS platform: triage and resolve customer tickets using log analysis and SQL, manage SLAs and escalations, participate in on-call rotations, document resolutions, validate releases, and collaborate with engineering and product teams.