Top Remote IT Support & Helpdesk Jobs in Houston, TX

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Lead IT strategy and roadmap for a high-growth SaaS company: modernize systems and tooling, embed security/compliance and AI governance, partner cross-functionally, rationalize tooling, improve employee IT experience, and build and develop the IT team.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide phone/chat/email technical support for EverHealth SaaS healthcare applications: troubleshoot application, workflow, and configuration issues; document interactions; escalate complex problems; collaborate with Product, Engineering, and Billing; create and maintain knowledge base articles; meet SLA and satisfaction metrics while advising customers on best practices and workflows.