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Top Remote Customer Success Jobs in Detroit, MI
Lead and mentor a team of Customer Success Managers, ensuring they hit their KPIs and maintain high performance. Develop customer implementation strategies, improve workflows, and represent the team at client meetings. Ensure client satisfaction and implement best practices for customer success operations.
The Outbound Lead Generation Specialist will drive outbound sales efforts by warming up sales funnels and closing deals. Responsibilities include lead prospecting, conducting outbound outreach via various channels, maintaining a pipeline of prospects, qualifying leads, managing CRM, collaborating with sales and marketing teams, and tracking performance metrics to optimize outreach strategies.
As a Customer Success Manager at Haus, you will lead the customer lifecycle from onboarding to engagement. You'll advise customers on maximizing platform value, establish client success processes, and collaborate with product and engineering teams to enhance features. Building relationships with stakeholders is key to driving adoption and renewals.
As a Customer Success Manager, you will be the face of Insider to our clients. Your main responsibilities include understanding our clients' needs, matching them with our products, ensuring they utilize our technology effectively, and maintaining a strong relationship with them. You will also be responsible for providing feedback to your team, identifying opportunities to add value to our clients' organizations, and contributing to product development. This role requires a university degree in Business, Marketing, Engineering, or related fields.
The Customer Success Architect (CSA) provides technical guidance to customers post-sales, ensuring they meet objectives and derive value from the company’s analytics tool. Responsibilities include advising on best practices, capturing product feedback, identifying growth opportunities, and cultivating customer references.
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As a Client Success Specialist I, you will respond to customer inquiries via phone, live chat, and email. You'll assist customers in navigating the loan process, identify client experience trends, and communicate operational issues to product teams. The role requires strong problem-solving and customer service skills.
The Account Supervisor at Seer Interactive will manage enterprise client accounts, collaborate with internal teams across various digital marketing disciplines, and drive strategies based on client goals. This role focuses on client retention, revenue growth, and effective communication among team members and clients, ensuring a holistic approach to marketing solutions.
The Customer Success Manager ensures timely renewals, drives retention strategies, and manages customer relationships. They analyze customer data to mitigate churn risks, negotiate contracts, and advocate for customer needs while collaborating with teams to enhance service delivery.
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The Manager of Enterprise Customer Success will lead a team of six CSMs, focusing on customer satisfaction, retention, product adoption, and expansion within enterprise accounts. Responsibilities include coaching the team, developing customer success strategies, managing renewals, and acting as an executive sponsor for key accounts, while collaborating cross-functionally to enhance customer experiences.
The DeFi Partner Success Manager will support the DeFi ecosystem protocols within the Aptos network by building and maintaining partner relationships, assisting with inquiries, and driving strategic initiatives. The role involves collaborating with various teams to improve partner experiences and staying informed about industry trends.
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