Top Remote Customer Success Jobs
The Customer Success Manager will guide clients through the onboarding process, provide training, create documentation, and manage customer inquiries and support to maximize product value. The role emphasizes building long-lasting client relationships and collaborating across departments to advocate for client needs.
The Customer Success Trainer will develop and oversee training programs for new customer-facing team members, ensuring they learn necessary skills and metrics within their first month. Responsibilities include organizing training sessions, updating materials, and maintaining understanding of product updates and company policies.
The Customer Success Associate will assist customers across multiple channels, ensuring their inquiries are handled efficiently while documenting interactions in the CRM system. The role requires problem-solving abilities and collaboration with the Customer Success Manager to enhance service quality and troubleshoot issues.
Seeking a Customer Success Manager to manage a portfolio of health system clients, develop relationships, resolve customer issues, and collaborate with internal teams. Remote position within the US with a base salary of $120K to $160K + equity.
The Sr. Director of Customer Success will lead the development and execution of customer success strategies for a B2B enterprise software company. Responsibilities include building and motivating a customer success team, enhancing post-sales experiences, and establishing metrics for customer engagement and retention, while ensuring alignment with company goals and operations.
The Customer Support Analyst at Bridgeway Benefit Technologies will enhance customer success by resolving product-related issues, managing customer inquiries, and maintaining relationships to ensure satisfaction and contract renewals. Responsibilities include triaging client issues, logging tickets, collaborating with internal teams, and providing exceptional customer experience.
The Customer Engagement Manager at Armis will coordinate all aspects of product implementation, manage project plans and dependencies, ensure clear communication among teams, track project progress, and foster a culture of accountability within the Customer Experience organization.
The Customer Service Representative will assist clients by making and receiving calls, helping to qualify customers, and ensuring a positive customer experience. Candidates should possess strong communication skills and a professional attitude. Responsibilities include using scripts for conversations, recording customer information, and providing quality experiences across various client campaigns.
The Lead Generation Specialist identifies and analyzes potential sales opportunities using various software and tools to contact prospects. They qualify leads through outreach, manage prospecting activities in the SAP C4C CRM platform, and collaborate with sales territory managers for customer visits and follow-ups. The specialist also contributes to marketing efforts under guidance.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
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