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Top Remote Customer Success Jobs in Charleston, SC

21 Days Ago
United States
Remote
150 Employees
Expert/Leader
150 Employees
Expert/Leader
Fintech
The Head of Strategic Relationship Management will lead a team focused on managing Mercury’s high-value accounts, develop scalable processes using CRM systems like Salesforce, enhance customer retention, identify growth opportunities, and build strong executive-level relationships. The role requires strategic thinking, leadership in high-growth environments, and a customer-focused approach.
Top Benefits:
401-K
Commuter Benefits
Company Outings
+15 More
21 Days Ago
USA
Remote
130 Employees
140K-150K Annually
Entry level
130 Employees
140K-150K Annually
Entry level
Software • Database
The Customer Onboarding Manager will oversee new customer onboarding, collaborate with Sales and Customer Success to resolve needs, and develop processes for repeatable onboarding experiences. They will also provide customer support and manage Professional Services, particularly the Batch Enrichment service. Strong project management and technical skills are essential.
21 Days Ago
United States
Remote
275 Employees
Mid level
275 Employees
Mid level
eCommerce
The Senior Analyst, Operations will manage tools and analytics for the Customer Success team, overseeing customer data to improve key KPIs like churn prevention and customer satisfaction. Responsibilities include implementing customer success platforms, ensuring integration with sales and marketing tools, maintaining accurate customer data, building reports and dashboards, and providing data-driven insights to leadership.
Top Benefits:
401-K
Company Outings
Dental Insurance
+12 More
21 Days Ago
USA
Remote
320 Employees
60K-81K Annually
Entry level
320 Employees
60K-81K Annually
Entry level
Fintech • Real Estate
The Client Support Analyst will manage client communications, ensuring timely responses to inquiries and requests. They will oversee onboarding processes for new clients, coordinate with stakeholders, and develop scalable processes. Additionally, this role involves monitoring client support requests and facilitating effective client interactions to enhance satisfaction.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+40 More
21 Days Ago
United States
Remote
500 Employees
Mid level
500 Employees
Mid level
Fintech • Financial Services
The Field Tech Implementations Consultant will be the primary contact for troubleshooting and resolving technical issues in client environments, collaborating with various teams to support connectivity and peripheral devices, and ensuring smooth implementations and configurations for clients.
21 Days Ago
USA
Remote
85 Employees
Mid level
85 Employees
Mid level
AdTech • Marketing Tech • Software
As a Deliverability and Compliance Specialist, you will ensure Kit's email deliverability, provide high-quality support for deliverability-related issues, and create educational content. You will monitor accounts for compliance, assist with audits, collaborate with the support team and product engineers, and engage with the community to enhance Kit's reputation in email deliverability.
21 Days Ago
USA
Remote
230 Employees
Entry level
230 Employees
Entry level
Software
The Mediator will facilitate conflict resolution between buyers and sellers, addressing issues related to disputes, shipping, and order concerns while ensuring effective communication. They will manage multiple client disputes and collaborate with teams to improve the buyer experience.
21 Days Ago
United States
Remote
18 Employees
Entry level
18 Employees
Entry level
AdTech • Artificial Intelligence • Marketing Tech • Software • Database
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
21 Days Ago
USA
Remote
380 Employees
Mid level
380 Employees
Mid level
Healthtech
The Technical Support Engineer II acts as the primary contact for Outset customers, providing technical and clinical support post-sales. They troubleshoot product issues, document resolutions in Salesforce, and collaborate with various teams to ensure customer satisfaction while adhering to process standards.
21 Days Ago
USA
Remote
110 Employees
Senior level
110 Employees
Senior level
Events
The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.
Top Benefits:
401-K
401-K Matching
Company Outings
+23 More
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