Top Remote Customer Support Jobs in Birmingham, AL

Manage auto insurance claims by assisting clients with claim initiation, gathering and verifying documentation, liaising with insurers and third parties, troubleshooting delays, maintaining records, and improving claims processes while delivering customer-focused support.

Provide producer support and in-house customer service for personal lines insurance: coordinate expirations, market new/renewal business, prepare presentations, process and check policies for accuracy, generate billing, handle client inquiries, maintain suspense and filing systems, and follow agency E&O guidelines.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Provide multi-channel customer service for policyholders, process basic and intermediate transactions and claims within authority, review coverages, underwrite risks within authority, and counsel customers on Property & Casualty insurance.

Provide virtual customer support and onboarding for the Career Edge app and website, facilitate online workshops and orientations, run digital outreach campaigns, assist participants with online intakes and applications, document engagement in reporting databases, and deliver concierge-level remote assistance via chat, email, and video calls.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.