Top Remote Customer Support Jobs in Birmingham, AL

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical and customer support for MeridianLink mortgage clients. Responds to inquiries, documents cases, resolves issues, coordinates escalations, communicates updates, supports procedures and training, and mentors junior specialists. May represent the team in meetings when a supervisor is unavailable.

Own complex technical escalations, support API and developer-environment requests, and partner with Support, Success, Onboarding, and Engineering. Identify supportability issues during development, become a domain expert, and build internal tools, scripts, and automations that improve customer support efficiency. The role also involves documentation, incident pattern analysis, preventative improvements, mentoring, and translating customer-impact concerns into actionable engineering input.

Provides high-volume client support for prenatal diagnostic test orders by obtaining missing information, managing follow-up queues, documenting communications in CRM and LIMS systems, updating order data, resolving inquiries, and coordinating with laboratory, sales, billing, and support teams. The role also identifies workflow issues and supports process improvements.

Own complex customer escalations across applications, GPUs, compute, networking, storage, cloud, and the WEKA Data Platform. Diagnose root causes, develop permanent fixes, provide engineering-ready defect reports, author technical advisories and knowledge-base content, improve tooling and support processes, mentor engineers, deliver training, and participate in 24/7 on-call coverage. Serve as the subject matter expert for NVIDIA Cloud Partner and DGX Cloud environments, collaborating with NVIDIA and customer engineering teams.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Supervises customer success activities across the Arlington Heights and Niles territory. The role may lead moderately complex projects or small teams, prioritize team tasks, coordinate with colleagues, coach less experienced employees, resolve complex problems, and support customer, operational, project, and service objectives. The position runs Monday through Friday, is permanent, and includes salary, incentive eligibility, and comprehensive benefits.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.