Top Remote Customer Support Jobs in Atlanta, GA

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Provide timely support through customer channels, use the knowledge base to resolve queries, escalate technical issues to engineering, contribute to improving support operations, and relay customer feedback to product teams to boost retention and revenue.

Handle high-volume inbound calls to qualify warm leads and schedule consultations. Manage, reschedule, and optimize appointments, capture and verify customer information, meet performance metrics, and escalate customer concerns to ensure a positive experience.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Manage auto insurance claims by assisting clients with claim initiation, gathering and verifying documentation, liaising with insurers and third parties, troubleshooting delays, maintaining records, and improving claims processes while delivering customer-focused support.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.